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Product Warranty and Service
Product quality is very important to Juice Goose. We've felt that way since 1983.
While we continue working toward a zero defect ideal, we recognize that, given enough time and product volume, some failures or issues are bound to occur. So, Juice Goose provides for the comfort and support of our customers with a generous warranty period and an unflinching dedication to customer service.
If you experience a problem with one of our units, please call us and ask for technical assistance. If the unit needs to be serviced, whether or not under our warranty policy, we will issue an "RA" tracking number to be sure we provide the quickest and most reliable service possible.
OUR WARRANTY POLICY
Click here to download a pdf file of this warranty policy
Whitenton Industries, Inc, dba JUICE GOOSE, warrants as the only warranty that products shall display freedom from defects in materials and workmanship when operated under normal use and service subject to the "Limitations and Conditions" listed below, for THREE YEARS from the original purchase date of the unit. This date shall be the date on which the unit was purchased from a commercial retail business. If during this warranty period a defect should occur, the product may be repaired or replaced at the option of JUICE GOOSE. This warranty is transferable to a repurchaser for the period stated above. The warranty holder shall pay the cost of returning the unit to JUICE GOOSE or its designated repair location. JUICE GOOSE shall pay the cost of returning the unit to the warranty holder by normal ground parcel delivery.
Limitations and Conditions: The above warranty applies to all products of JUICE GOOSE and all components thereof with the exception of model JG Junior and any circuit board mounted electronic components which shall be warranted for ONE YEAR from the purchase date of the unit.
Even though JUICE GOOSE has tested each product, under no circumstances shall JUICE GOOSE, or anyone else involved in the creation, production and distribution of these products be liable for any damages, including any lost profits, lost savings or other direct, indirect, special, incidental or consequential charges even if JUICE GOOSE or an authorized JUICE GOOSE dealer has been advised of the possibility of such damage, or any claim or claims by other parties. In particular, JUICE GOOSE shall have no liability for any programs or data stored in equipment powered by JUICE GOOSE products nor liability for lost revenues related directly or indirectly to the operation of JUICE GOOSE products.
JUICE GOOSE does from time to time act as a sales agent or distributor for products manufactured by other companies and sold with other brand names. Warranty policies and terms for such products are not within the control of JUICE GOOSE and are not covered by the above statement. Specifically, as of the date of this statement, UPS models from XTREME POWER CONVERSION: XVRT-PRO, NXRT-PRO and P90-PRO were covered by a FOUR YEAR warranty on electronics and a THREE YEAR warranty on batteries. See the actual warranty policy for details.
The warranty and remedies set forth above are exclusive and in lieu of all others, oral or written, expressed or implied. No JUICE GOOSE dealer, agent or employee is authorized to make modification, extension or addition to this warranty.